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  • To place an order from Bobo's, you must choose the model, size and color of the items you want and transfer the products to the shopping cart by clicking 'Add to Cart'.
  • You can see what you have selected in the shopping bag-shaped icon at the top right.
  • Once in the cart you can complete your purchase by filling in the requested information and paying for the order.
  • Upon confirming the purchase you will receive an email with the details of your order and information regarding shipping. It may go into your spam folder.
    If you do not receive this email it may be for one of the following reasons:
    – The payment has not been made correctly.
    – The email has not been entered correctly.
    – There is a computer problem that has prevented this email from being sent.
    Please first check that the payment has been made correctly with your bank, and if so, don't worry, send us an email to with all your information and we will confirm the status of your order.
  • Payment is required at the time the purchase is confirmed. We will not process any order without first receiving payment approval.
  • It will not be possible to cancel or modify your order if it is already in an advanced state of preparation. If the order has already been prepared, the customer must wait to receive it and return it. 


  • The website may refrain from processing orders sent by users who do not present sufficient guarantees of solvency, which turn out to be incomplete or incorrect, or those whose payment confirmation is not received within the established deadlines.
  • In the event that the purchased products are not available due to stock failures on the website, the customer will be informed by email and the amount anticipated will be refunded.


  • Payment for purchases must be made at the time of confirmation of the purchase.
    On the website they can be done automatically by Credit/Debit Card (except American Express) and through Paypal.
    You can request payment through BIZUM or BANK TRANSFER by sending us an email to

*** BOBO’S is committed to using the most efficient and secure methods of current technology to transmit data and payments for each transaction. The data provided during the purchase process will never be used by BOBO'S other than in order to complete the procedures related to the purchase, to issue the corresponding refunds in the event of possible returns and to prevent and inform the police forces in in case any fraud is committed on the part of the buyer.



Once an order has been delivered to the address provided by the customer, Bobo's is not responsible for lost or stolen packages.


  •  The order confirmation by email is not valid as an invoice, only as proof of purchase. If you want an invoice, you can request it through our email


Please note that we cannot guarantee the stock of the items you have in your shopping cart. For this reason, if any of them are out of stock, when you try to complete the purchase it will notify you that it is out of stock.


We prepare shipments from Monday to Friday, working days from 11 a.m. to 14 p.m. If we receive your purchase outside of that time, we will prepare it the following time. No shipments will be made on Saturdays/Sundays or holidays. Keep this in mind when planning your purchase.

Delivery times are

  • National shipments: 72 business hours.
  • Shipping to Europe: 5 working days.
  • Shipments outside the European Community: 7 working days.

Special periods: In special sales periods (sales, outlet, Christmas, Black Friday, etc.) shipping times may be increased up to 5 business days.

***If your order has been lost or is being delayed, please contact our customer service at


Check the telephone number that you have provided in your order because the moment your order leaves our warehouse, you will receive an SMS from the courier company informing you of the delivery time of your package and a link to track the delivery. same.

Bobo's is not responsible for delays in shipments where the customer makes changes to the address, date or time of delivery.


Bobo's is responsible for making a double delivery attempt; after the third delivery, the customer will have to pay new shipping costs.
Any type of incident, please contact us at


The products will be delivered to the shipping address that the customer has indicated during the ordering process. In order to optimize delivery, the customer must indicate an address to which the order can be delivered within normal business hours.

For those order deliveries in which the customer will not be present, we ask the customer to inform us of the identity of the person who, on their behalf, is to receive the delivery. The carrier will request the identity of the person receiving the order (Name, ID and signature).

BOBO'S will not be responsible for errors caused in delivery when the shipping address entered by the user does not correspond to reality, is missing data or has been incorrect.

Each delivery is considered made from the moment in which the carrier makes the product available to the customer or person authorized by the customer, which is materialized through the control system used by the carrier. From that moment on, Bobo's is not responsible for theft or loss.

Delays in delivery will not be considered when it has not been possible to deliver the package due to repeated absences of the client.
After 2 failed delivery attempts, the customer will be informed by email or phone, to proceed with resending with the subsequent shipping costs.

At the time of delivery, it is the customer's responsibility to check the good condition of the package, expressing to the carrier any observations he or she deems appropriate and indicating on the delivery note any anomaly that may be detected, and may even reject the package.

If delivery has not been arranged after 7 business days from the date of delivery of the order, the user must contact BOBO'S. If the user does not do so, after 10 business days from the order's departure for delivery, it will be returned to the BOBO'S warehouses and the user must be responsible for the shipping costs and return costs of the merchandise to its origin. as well as the possible associated management expenses.


  • To resolve any questions, incidents or complaints, the customer can contact Customer Service, accessing the Contact section or in