*** BOBO’S is committed to using the most efficient and secure methods of current technology to transmit data and payments for each transaction. The data provided during the purchase process will never be used by BOBO'S other than in order to complete the procedures related to the purchase, to issue the corresponding refunds in the event of possible returns and to prevent and inform the police forces in in case any fraud is committed on the part of the buyer.
Once an order has been delivered to the address provided by the customer, Bobo's is not responsible for lost or stolen packages.
Please note that we cannot guarantee the stock of the items you have in your shopping cart. For this reason, if any of them are out of stock, when you try to complete the purchase it will notify you that it is out of stock.
We prepare shipments from Monday to Friday, working days from 11 a.m. to 14 p.m. If we receive your purchase outside of that time, we will prepare it the following time. No shipments will be made on Saturdays/Sundays or holidays. Keep this in mind when planning your purchase.
Delivery times are
Special periods: In special sales periods (sales, outlet, Christmas, Black Friday, etc.) shipping times may be increased up to 5 business days.
***If your order has been lost or is being delayed, please contact our customer service at info@quierounasbobos.com
Check the telephone number that you have provided in your order because the moment your order leaves our warehouse, you will receive an SMS from the courier company informing you of the delivery time of your package and a link to track the delivery. same.
Bobo's is not responsible for delays in shipments where the customer makes changes to the address, date or time of delivery.
Bobo's is responsible for making a double delivery attempt; after the third delivery, the customer will have to pay new shipping costs.
Any type of incident, please contact us at info@quierounasbobos.com
The products will be delivered to the shipping address that the customer has indicated during the ordering process. In order to optimize delivery, the customer must indicate an address to which the order can be delivered within normal business hours.
For those order deliveries in which the customer will not be present, we ask the customer to inform us of the identity of the person who, on their behalf, is to receive the delivery. The carrier will request the identity of the person receiving the order (Name, ID and signature).
BOBO'S will not be responsible for errors caused in delivery when the shipping address entered by the user does not correspond to reality, is missing data or has been incorrect.
Each delivery is considered made from the moment in which the carrier makes the product available to the customer or person authorized by the customer, which is materialized through the control system used by the carrier. From that moment on, Bobo's is not responsible for theft or loss.
Delays in delivery will not be considered when it has not been possible to deliver the package due to repeated absences of the client.
After 2 failed delivery attempts, the customer will be informed by email or phone, to proceed with resending with the subsequent shipping costs.
At the time of delivery, it is the customer's responsibility to check the good condition of the package, expressing to the carrier any observations he or she deems appropriate and indicating on the delivery note any anomaly that may be detected, and may even reject the package.
If delivery has not been arranged after 7 business days from the date of delivery of the order, the user must contact BOBO'S. If the user does not do so, after 10 business days from the order's departure for delivery, it will be returned to the BOBO'S warehouses and the user must be responsible for the shipping costs and return costs of the merchandise to its origin. as well as the possible associated management expenses.
