Changes & returns
The first size change is free on orders over €120.
If what you want is to change for another product/color, there will be a small administration fee.
- €6 for a product.
- €9 for 2 or more.
We refund returns as long as the conditions explained below are met.
No exchanges or returns will be accepted for costume jewelry, products sold in stock clearance, shooting pairs, or sample collections.
If you request a collection from us for the return, €6 will be deducted at the time of making the return of the purchase amount as collection service costs.
WHAT IS THE MAXIMUM PERIOD FOR EXCHANGES AND RETURNS?
It is possible to perform the cultural, of one product for another within a period of 7 calendar days counting from the delivery date, as long as there is stock of the new desired product.
Brianda Returns, the client has a period of 15 calendar days counting from the delivery date to make a return in accordance with article 44 of Law 7/1996 on the Regulation of Retail Trade.
WHAT ARE THE CONDITIONS FOR MAKING AN EXCHANGE OR RETURN?
Comply with the established maximum deadline:
- 7 days for changes
- 15 for returns
All products received after the deadline will not be refunded. A voucher will be issued to the customer for the amount of the purchase.
The product to be exchanged or returned must be in perfect condition and in its original packaging (box and cloth bag). If you no longer have the plastic envelope in which it was delivered, you can return your order in any other one, as long as it is well sealed to prevent the items from being lost.
If we collect your order at home, you must include the order confirmation email indicating the order number and write the reason for the return or exchange.
Quiero Unas Bobo's reserves the right to reject changes communicated or sent outside the established deadlines, or in those items that are not in the same conditions as they were sent.
DEFECTIVE PRODUCTS
If you receive a defective product, please do not use it and send us an email tocambiosydevoluciones@quierounasbobos.com attaching photos of the product and the reference of your order. We will process your incident as soon as possible.
The following are not considered defective products:
- Possible imperfections in the leather due to friction with the box or the type of leather used. At Bobo's we use the most natural leather possible and that is why its appearance is not always uniform and identical.
- Damage suffered after improper use of the product.
If the product does not have any manufacturing defect, Bobo's will not be responsible for refunding the purchase amount.
HOW CAN I MAKE A CHANGE?
1.In our store in Madrid
If you are in Madrid, you can visit our store at C/Conde de Aranda, 7. 28001. Madrid.
In the store you must show us the “Order Confirmation” email. Once there we will check if the new desired product is available and we will make the exchange for you.
2.Shipping by postal mail
Send an email tocambiosydevoluciones@quierounasbobos.com with the subject: SIZE CHANGE – ORDER REFERENCE NUMBER – and in the email add the following information (you can find them in the order confirmation email):
- Name of the person who placed the order
- Order reference
- Product you want to change
- New desired size/model
Once we confirm the possibility of making your change, you must prepare your package to give it to the courier that we will send to make the change. The package must be wrapped to prevent the box from being damaged and put our information:
BOBO'S
C/ Peñalara, 4. Block C. 2º F.
28224 Pozuelo de Alarcón. Madrid
At the same time of delivery of the new product, the courier will pick up the product you want to exchange.
This service is free for size changes on purchases over €120. In the event that what you want to change is the model/color, we will offer you the same service at a cost of €6 (+/- the difference in the product if any).
** Policy applicable to changes within the peninsula and the Balearic Islands. For international exchanges, or Canary Islands, consult conditions by email.
If there is more than one exchange, the management and expenses will be borne by the customer, except in the case of defective or incorrect products.
Consult by email changesydevoluciones@quierounasbobos.com the conditions for returns from outside Spain, the Balearic Islands or the Canary Islands.
The payment for the collection service can be paid by BIZUM, or it is deducted from the total amount when making the refund, it is up to you.
The product to be exchanged or returned must be in perfect condition and in its original packaging (pink shoe box and cloth bag). If you no longer have the plastic envelope in which it was delivered, you can return your order in any other one, as long as it is well sealed to prevent the items from being lost.
HOW CAN I MAKE A RETURN?
1.Deliver the product to our store.
If you are in Madrid, you can visit our store at C/Conde de Aranda, 7. 28001. Madrid. In the store you must deliver the product and show us the “Order Confirmation” email.
- The refund will be made immediately and through the same payment method with which the purchase was made. Remember that the period in which this becomes effective will depend on your bank.
- Free Return.
2. Shipping by postal mail.
You can send us the product you want to return to:
C/ Peñalara, 4. Block C. 2º F. 28224.
Pozuelo de Alarcon.
Madrid
Att. I want some Bobo's.
- The product must arrive in its original cardboard box and wrapped to protect it during transportation.
- To identify your purchase you must include the printed order confirmation email indicating the purchase reference.
- Until we receive the package, shipping responsibility is the responsibility of the customer. Once we receive your package and the return is approved, you will receive an email informing you of the refund.
- Remember that the period in which this becomes effective will depend on your bank.
Return shipping costs are the responsibility of the customer, except in the case of defective or incorrect products.
3. Request Pickup.
At Bobo's we want to make it easy for you, so we can send one of our couriers to pick up your package. Write to us atcambiosydevoluciones@quierounasbobos.com to request this service.
When we confirm that we have requested the collection:
- Prepare your package, wrapped to protect the box.
- Identify it with our name I WANT SOME BOBO'S
- Make sure there will be someone at home to assist the courier. If we do not find you at home on the second attempt, we will call you to arrange a third collection with you, which will cost another €6.
- Once we receive your package and the return is approved, you will receive an email informing you of the refund. Remember that the period in which this becomes effective will depend on your bank.
- The payment for the collection service can be paid by BIZUM, or it is deducted from the total amount when making the refund, it is up to you.
- €6 return for 1 product (maximum 2 delivery/collection attempts).
- €9 return for 2 products (maximum 2 delivery/collection attempts).
Quiero Unas Bobo's reserves the right to reject returns communicated or sent outside the established deadlines, or on items that are not in the same conditions as they were sent.
Products sold in stock liquidations cannot be exchanged or returned. shooting pairs, samples or loose sizes.
Consult by email changesydevoluciones@quierounasbobos.com the conditions for returns from outside Spain, the Balearic Islands or the Canary Islands.
The payment for the collection service can be paid by BIZUM, or it is deducted from the total amount when making the refund, it is up to you.
If you decide to send the package on your own, the transport company chosen by the customer will be responsible for any incidents in the shipment or package.
The product to be exchanged or returned must be in perfect condition and in its original packaging (pink shoe box and cloth bag). If you no longer have the plastic envelope in which it was delivered, you can return your order in any other one, as long as it is well sealed to prevent the items from being lost.
HOW WILL I RECEIVE A REFUND FOR THE RETURN?
- You will receive the amount through the same payment method used in your purchase in an estimated time of 7-15 days, depending on your bank.
- The amount to be refunded will be that of the products being returned. In no case will the shipping cost be refunded.
- For products purchased by exchanging a Gift Card, the amount will not be refunded but you can exchange it for another, or we will send you a voucher with no expiration period.
- Exchanges or returns will not be accepted on products sold in Stock Clearances, shooting pairs or samples.
CUSTOMER SERVICE
To resolve any questions, incidents or complaints, the customer can contact Customer Service at changesanddevolutions@quierounasbobos.com
MORE INFORMATION IN Purchase Method