Shipping and delivery times
Shipping costs
FREE SHIPPING for orders over €75.
For smaller orders, you will be able to see the cost of each shipment at the time of purchase. It is calculated based on the destination and the size/weight of the package, although in most cases, orders do not exceed 2 Kg and in these cases the applicable rates are:
- Peninsular Spain and Portugal: €6
- Canary Islands, Balearic Islands, Ceuta and Melilla: consult by email at info@quierounasbobos.com.
- Europe: Between 15 and 25 euros
- Rest of the world: request a quote by email at info@quierounasbobos.com.
- Customs costs are not included in the price and must be paid by the buyer.
IMPORTANT: In case of returning the product, shipping costs will be deducted when refunding the purchase amount.
Delivery deadlines
After confirming payment of the order, we prepare shipments from Monday to Thursday from 9:00 a.m. to 14:00 p.m.
If we receive your purchase outside of these hours or on a Sunday or holiday, we will prepare everything the next business day.
Taking this into account, the delivery times are:
- National shipments: 72 business hours.
- Shipping to Europe: 5 working days.
- Shipments outside the European Community: 7 working days.
Conditions
The products will be delivered to the shipping address that the customer has indicated during the ordering process. In order to optimize delivery, the customer must indicate an address to which the order can be delivered within normal business hours.
For those order deliveries in which the customer will not be present, we ask the customer to inform us of the identity of the person who, on their behalf, is to receive the delivery. The carrier will request the identity of the person receiving the order (Name, ID and signature).
BOBO'S will not be responsible for errors caused in delivery when the shipping address entered by the user does not correspond to reality, is missing data or has been incorrect.
Each delivery is considered made from the moment in which the carrier makes the product available to the customer or person authorized by the customer, which is materialized through the control system used by the carrier.
Delays in delivery will not be considered those cases in which the order has been made available to the client by the carrier within the agreed period and it has not been possible to be delivered for reasons attributable to the client.
In the case of a return due to the impossibility of delivering the order (incorrect recipient address, absence of the customer or authorized person) the carrier will leave a notification indicating how to proceed to arrange a new delivery. At the same time, the customer will be informed by email or by phone, to proceed with the resending with its subsequent shipping costs.
At the time of delivery, it is the customer's responsibility to check the good condition of the package, expressing to the carrier any observations he or she deems appropriate and indicating on the delivery note any anomaly that may be detected, and may even reject the package, if the latter is susceptible to damage. have been opened or if it shows clear signs of deterioration. Such observations or complaints must be sent to the carrier and the website. If subsequently, once the product has been reviewed, the customer detects any incident such as a knock, breakage or any damage caused to it by shipping, the customer must notify the website in the shortest period of time possible, to be able to process the return as long as The product has not been used and is in the same condition as received.
If delivery has not been arranged after 7 business days from the date of delivery of the order, the user must contact BOBO'S. If the user does not do so, after 10 business days from the order's departure for delivery, it will be returned to the BOBO'S warehouses and the user must be responsible for the shipping costs and return costs of the merchandise to its origin. as well as the possible associated management expenses.